CUSTOMER SATISFACTION
Your satisfaction is important to us. We stake our future on it, and have been doing so for more than 20 years. The excellent worldwide reputation that Kwik Kerb has developed, is the result of years of providing a unique, high quality product and making customers like you very happy. We appreciate the opportunity to enhance your landscaping and wish to make your Kwik Kerb experience a pleasant one. We trust you will recommend us to your friends and other visitors to your property. Paying for the kerb means you are satisfy with the product and service. That also means the kerb is yours and you are taking responsibility for it. Please take note of the following and call us if you have any questions or concerns. You can contact us in the Contact Us Page and we would be happy to hear from you. PRIOR TO INSTALLATION
We understand that you love your pets, but accidents can happen. Please ensure that they are safely locked away on the day that your Kwik Kerb edging is to be installed. If part of the installation is to be in a high traffic area (such as a sidewalk etc.) it would also help to prepare a barricade of some kind to ensure people, children etc. don't step on the freshly laid edging. Make sure your sprinkler system has been disabled. If you are aware of the location of any buried cables such as cable TV etc. please mark them so care can be taken to avoid damage when doing the preparation work.
DURING AND AFTER INSTALLATION
Please keep pets locked up at least until the day after installation. Keep the irrigation system disabled until two days after installation. It is a good idea not to undertake any type of activity around your new Kwik Kerb edging such as digging, weed trimming or spraying, mowing or edging before the concrete has cured. This ensures that the Kwik Kerb edging attains maximum strength before being subjected to wear and tear.
CURING TIME = STRENGTH (and don't forget about rain)
Concrete takes approximately 30 days to cure to full strength. Your Kwik Kerb edging will have a very durable surface finish but it needs a certain amount of time to resist scratching and other damage. Please protect it for as long as you can. Once sealed upon installation completion, your Kwik Kerb edging becomes immediately more resistant to light rain. Heavy rain within the first 6 hours after installation can cause damage. It would be an advantage to cover the kerb if a heavy rain or storm is imminent. Naturally we can not be responsible for any damage caused by a rain.
CRACK MINIMIZATION AND PREVENTION
We have a proven system which includes taking many steps to prevent excessive cracks. We install control joints to allow the edging to crack in specific locations, which is necessary due to concrete expanding and contracting due to temper ature changes. We will custom make the concrete using the latest technology to suit your particular conditions. We are well trained and have vast experience and knowledge to support them, however, sometimes cracks can appear that are caused by conditions outside our control. Tree roots, vehicular traffic and subsidence or “wash-outs” of the ground can cause damage. We can not be responsible for such damage which is outside our control.
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